Code of Practice-Student information
ELIGIBILITY:
To enrol in Q-RIDE Training and Assessment you must hold either a current RE Learner licence, RE Provisional or RE Open licence. You may also learn to ride and be assessed for an R class motorcycle licence if you have held a RE licence for 12 months. You may choose to be assessed for either an R or RE class licence subject to the above criteria.
HOW LONG WILL IT TAKE TO GET MY LICENSE?
This depends on the amount of prior training or riding experience you have already gained. If you have had previous experience and feel confident riding in traffic the standard course, taking approx. 6 hours, will suit you. If you have little or no experience or haven’t ridden for some time you should talk to our trainer and arrange personal 1 on 1 training before enrolling in the standard course..
YOUR NEEDS
We offer one-on-one training to suit your needs. However, if you want to undertake pre Qride assessment training with friends or other experienced riders we are more than happy to cater to your needs. Training and assessment is usually very effective in a group of riders of similar ability.
COURSE CONTENT :
The course follows the Q-Ride Consistent Assessment Process which is made up of four separate units of competency.
1. Prepare motorbike for operation
2. Manoeuvre motorbike at slow speed
3. Control motorbike at road speed
4. Apply roadcraft
Delivery is achieved through a theory session, pre ride checks of the motorbike, off road training and on road training where the following subjects are covered
Maintenance Slow Maneuvering Road craft
Attitude effects Braking Hill starts
Motorcycle controls Cornering Overtaking
Safety and Hazards Steering System of vehicle control
Defensive riding Vision techniques Hazard observation
BEING ASSESSED
We all learn at different rates and the nature of competency based training and assessment accommodates this well. The time it takes a student to complete the various tasks competently will vary based on the learner rider’s knowledge, skill and experience. If a student does not achieve ALL of the required competency standards in a reasonable time it doesn’t mean they have failed. All it means is that further training will be required to get the student to the appropriate level of competency for the elements that they are struggling with. Some additional costs may be associated with this at the normal 1 on 1 hourly rate.
You could be assessed in many different ways.
Your riding will be continually observed
You will need to demonstrate particular tasks on demand
You will be asked questions orally and via a written assessment.
You will probably be asked to perform many tasks more than once
You may be asked to alter the way you perform a task ;
If you are not successful the first time you are assessed, you can:
Try again at another time;
Ask the assessor for more guidance;
Do some more practice, and then try again later.
Once you reach a prescribed level of competency for the above criteria you are issued with a competency declaration certificate (valid for 12 months) which can be presented to any QLD Transport Customer service centre where you will be issued with either an R or RE licence.
Remember: Your competency certificate is not a licence. Licences are only issued by Queensland Transport.
IMPORTANT NOTE.
Achieving competency is not only the decision by the trainer assessor. It is your decision too. If you are deemed by your assessor to be competent but you feel as if you haven’t mastered a skill it, or feel uncomfortable performing a task or don’t quite understand the technique, it is up to you to talk to your trainer assessor about this at the time of assessment. Your trainer assessor WILL address your concern and give you further instruction and more time to reinforce the skill .The entire purpose of the training and assessment program is for you to be able to ride a motorcycle on the road with other road users in a safe and appropriate manner and have a clear understanding of the specific skills required to ride a motorcycle and how to execute them.
SAFETY:
Whilst you are riding the motorcycle you are required to wear an Australian
Standards AS 1698-1988 approved motorcycle helmet and protective clothing including long pants, enclosed shoes, jacket, gloves and eye protection. A compliant L Plate must be fitted to the rear of the motorcycle or an L Plate vest is to be worn (supplied).
UNACCOMPANIED RIDING:
It is an offence to ride on the road as a learner without being in the company of an instructor or other rider who has held an open motorcycle licence for the class of motorcycle you are riding, for at least 1 year. If for any reason you become separated (out of sight) from the trainer you must pull over to the kerb, dismount and wait for the trainer to come back for you. If the lead rider takes a wrong turn or deviates from the designated route all students are to follow that rider providing it is safe and lawful to do so. Your trainer will discuss and confirm the separation policy with you before you head out onto the road.
CODE OF CONDUCT:
Students are required to act responsibly and safely and to obey the basic rules of courtesy and fairness to trainers, other students and all road users. You are reminded that you are in a potentially dangerous environment and you must obey all traffic rules and not intentionally put yourself or others in danger. Your rider trainer will never ask you or expect you to do anything illegal. You will be held responsible for your own actions.
SPECIAL NEEDS:
Students are asked to approach the trainer before the course commences to discuss any Language, Literacy or Numeracy issues you may have. If any special needs cannot be accommodated on the day the learner will be encouraged to postpone the course to allow the trainer to obtain further assistance or training aids. Students suffering from any illness, injury, medication or ailment that may inhibit their ability to control a motorcycle safely on the road should discuss this with their trainer assessor so that a control measure can be put in place.
Some conditions or health issues may require you to provide a medical certificate, in this instance a Queensland Transport Medical Certificate for Motor Vehicle Driver form (F3712) must be completed by your doctor or specialist
COMPLAINT RESOLUTION:
The student should forward any complaints in writing to the service provider. The service provider will, where necessary, discuss the details with the trainer involved and if necessary arrange a meeting with all parties to resolve the issue. Every effort will be made to resolve any grievances without the need for a formal appeal.
APPEALS PROCEDURE:
The procedure for appealing an assessment decision is as follows:
Register your appeal in writing to the service provider within 7 days
Attend meeting with service provider to resolve issue
Implement agreed mediation outcome (eg. more training, re-assessment etc)
Contact appropriate legal entity if issue cannot be resolved
REFUND POLICY:
A student giving 7 or more days notice of cancellation shall receive a full refund of all monies paid,
A student giving less than 7 days notice but greater than 24 clear hours notice of cancellation will receive a 50% refund of monies paid,
A student giving less than 24 hours notice shall not receive nor be entitled to receive any refund,
Cancellation of a training program for any reason by an Instructor shall entitle each student in the program to receive a full refund of all monies paid for that program.
At the option of the student any monies to which the student is entitled by way of refund may be credited by Learn 2 Ride towards a future training program.
No refunds will be given for gift vouchers.
Learn 2 Ride will not accept liability for any travel or other cost incurred or seen as thrown away by a student as the result of any program cancellation.
For all refund requests a student should request such refund either verbally or in writing to the general manager who will decide if a refund is to be granted.
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DISCLOSURE OF INFORMATION:
Any information collected by Learn 2 Ride will remain confidential and will be stored in a secure location at the Learn 2 Ride office. A student may obtain a copy of any information collected by Learn 2 Ride pertaining to themselves upon written request.
MOTORCYCLES:
It is the responsibility of Learn 2 Ride to ensure all bikes provided by Learn2ride are currently registered and roadworthy. However if you are using your own motorcycle you will be required to sign a statutory declaration to ensure registration and roadworthiness requirements are fulfilled.
Students using a bike supplied by Learn 2 Ride are reminded that they are fully responsible for any damage incurred to the motorcycle whilst ridden by them or in their care. All motorcycles owned by the proprietor of Learn 2 Ride used for Q Ride training are uninsured. Please ask your rider trainer to answer any questions you may have regarding this issue before commencing the course. Please do not over estimate your riding abilities in the hope of obtaining your licence whilst putting yourself, our motorcycle and or third parties at risk.
